Question 1

How does ResumeShine work?

Accepted Answer

Upload a resume or build one from scratch, optionally add a job description or posting link, and our AI tailors your resume to the role in under a minute.

Question 2

Do I need a resume to start?

Accepted Answer

No. If you don’t have one yet, choose "Build one" on the upload screen and answer a few guided questions instead.

Question 3

What file types can I upload?

Accepted Answer

PDF, DOC, DOCX, TXT, or a photo/image (PNG, JPG, WEBP) of your resume.

Question 4

Can I tailor the same resume to multiple jobs?

Accepted Answer

Yes — duplicate a resume from My Resumes and tailor each copy to a different posting.

Question 5

How many templates are there?

Accepted Answer

12 ATS-friendly templates, from clean and minimal to more creative layouts, plus a dedicated Headshot template with a built-in photo slot.

Question 6

Will my resume ever be forced to 2 pages?

Accepted Answer

We auto-fit content to one page whenever possible. A resume only spills to a second page if there’s genuinely too much content to fit at a readable size.

Question 7

Can I add a photo?

Accepted Answer

Yes — on templates that support a headshot slot, upload an image and choose a circle or square frame.

Question 8

Can I change fonts and colors?

Accepted Answer

Yes. From the editing toolbar you can switch fonts, pick an accent color (or black), and choose a font size — all live.

Question 9

What’s the difference between "Match" and "Readiness"?

Accepted Answer

Match compares your resume to the specific job description you provided. Readiness scores your resume’s overall quality — formatting, clarity, completeness — independent of any one job.

Question 10

Does the AI make up experience I don’t have?

Accepted Answer

No. ResumeShine only rewords, reorganizes, and emphasizes what you already provide — it never invents employers, titles, or accomplishments.

Question 11

How does keyword matching work?

Accepted Answer

We compare your resume’s content against the job description and highlight the keywords and skills you’re already covering, plus ones you might be missing.

Question 12

Can I keep improving my score after the first pass?

Accepted Answer

"Push your score" suggests AI-generated questions about relevant experience not yet on your resume. Add what applies and your score updates live.

Question 13

Is there a free option?

Accepted Answer

Yes — your first resume shine is free, no credit card required.

Question 14

How does pricing work?

Accepted Answer

ResumeShine runs on credits, not a subscription. After your free first shine, buy a credit pack (Shine Pack or Power Pack) and spend 1 credit per tailored resume — no recurring charges, ever.

Question 15

Do credits expire?

Accepted Answer

No — credits never expire. Use them whenever you’re ready.

Question 16

Do you offer refunds on unused credits?

Accepted Answer

See our Terms of Service for our refund policy.

Question 17

Is my resume data private?

Accepted Answer

Yes. We never sell your data, and resume content is encrypted in transit and at rest. See our Privacy Policy for details.

Question 18

Do you use my resume to train AI models?

Accepted Answer

No. Our AI providers are contractually prohibited from training on your data.

Question 19

How do I delete my account and data?

Accepted Answer

From account settings, choose Delete account. This removes your resumes and personal data from our active systems.

Question 20

Can I export my data?

Accepted Answer

Yes — contact privacy@resumeshine.ai to request a full export.

Question 21

My upload isn’t working — what should I check?

Accepted Answer

Make sure your file is a PDF, DOC, or DOCX under our size limit, and that you have a stable connection. Try a different browser if the issue continues.

Question 22

My resume score seems stuck.

Accepted Answer

Try refreshing the page. If edits aren’t reflected, use the ⋯ menu’s "Reset to original" toggle to confirm you’re looking at your latest saved version.

Question 23

I don’t see the option I need in a dropdown.

Accepted Answer

Some options, like certain templates or export formats, may be rolling out gradually. Contact support and we’ll help directly.

Question 24

The page looks broken on my phone.

Accepted Answer

Try reloading, and make sure your browser is up to date. If it persists, tell us your device and browser in a message to support.

How can we help?